-
Customer and Orders - FAQ's
Is your packaging discreet?
Yes. There are no logos or descriptions of your items on the outside packaging, however in order to ship internationally, we have to describe the contents of the package for safety reasons.We do our best to maximise discretion though - for example: the queer kink calendar will be labelled as “calendar” and the bloomin’ queer colouring book will be labelled as “colouring book”.
Is your packaging eco friendly?
We try our best to be plastic free, however it can be difficult to achieve 100%. We send out products in cardboard envelopes and boxes, and shipping labels are from ZSB, an eco friendly printing company,To protect our prints from dirt or water damage, our clear sleeves are made from compostable potato starch. The white envelopes inside the package are made from wax paper.
Our stickers are eco friendly and contain no vinyl or plastic, and are fully recyclable.
Do you ship internationally?
Shipping is available worldwide. Please allow 4-6 weeks for orders outside the UK to arrive due to postal delays.Please be aware that International orders are packaged on a Thursday each week.In order to get your order sooner please order before Thursday each week to ensure yours is packaged and sent off, and then add on the 4-6 weeks for your order to arrive due to shipping from the UK and postal delays.
What is your “£1 donation” policy?
£1 from every online order is donated to a trans person’s fundraiser. We accept submissions and choose one person at random each month.
Can I use your art as a tattoo design?
We offer Tattoo tickets at £20 per design. We always suggest you get in touch beforehand to double check that the design is available, as some may be exclusive to brands Ocean works with.Once we have approved the design, you can buy the ticket and we will email you the digital copy of the design.
Do you sell wholesale?
We offer wholesale products worldwide! Please get in touch to receive a wholesale catalogue.
What is your returns policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@conscious-euphoria.com.
Please note that returns will need to be sent to the following address:Conscious Euphoria
3rd Floor
86-90 Paul Street
London EC2A 4NE
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
hello@conscious-euphoria.com.Can I request a custom order for products or services?
Yes, Ocean offers Pay What you Can commissions through Ko-Fi, or for more specific custom orders, please contact hello@conscious-euphoria.com
Do you offer discounts or special promotions for bulk orders?
For promotions and bulk orders, please refer to the wholesale options under the Business FAQ.
-
Businesses and Other Enquires - FAQ's
Do you offer wholesale options for your products?
Yes, Conscious Euphoria is stocked in multiple stores across Europe! For wholesale orders please contact hello@conscious-euphoria.com and we will supply a wholesale catalogue
Can I request a sample of your products before making a wholesale purchase?
Yes! Just get in touch with what you’d like to test out.
Are you available for media appearances or interviews? How can I book you?
Yes! Please head to the About page for media appearances and interviews. You can book Ocean by emailing hello@conscious-euphproria.com and we can set up a time!
Do you provide social media promotion services for businesses?
Ocean loves working on social media collaborations! You can find out more information on the About page which includes Ocean's media kit.
Do you offer any resources or support for LGBTQ+ entrepreneurs looking to start their own businesses?
Ocean offers 1-1 consulting for LGBTQ+ entrepreneurs who want to set up or expand their businesses, as well as social media audits. If you’d like to work together, please contact hello@conscious-euphoria.com for his rates.
How do you give back to the LGBTQ+ community through your business?
Conscious Euphoria works closely with LGBTQ+ small businesses where possible, including sculptors for jewellery, and LGBTQ+ owned businesses for collaborations.
£1 from every order is donated to a gender affirming surgery each month.
How can I stay updated on new product releases, services, or events from your business?
We have a newsletter that goes out each week which you can sign up to here!